PMS Production Support Analyst

Cluj-Napoca, Romania | Posted September 27th, 2018

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TORA is a leading provider of advanced trading technology and financial services. Our customers’ include internationally recognized hedge funds, mutual funds, and proprietary trading desks. Our solutions span the entire trading process, providing investment managers with a full suite of trade execution capabilities in markets across Asia, North America and Europe. We have over 225 employees globally, with offices in Tokyo, Hong Kong, Singapore, Sydney, Cluj-Napoca, Jersey, New York and San Francisco.

TORA offers a global, dynamic, fast-paced workplace that attracts passionate professionals looking to advance their careers by joining a leader in the Financial Technology industry. Our culture was built upon an entrepreneurial spirit and complete focus on providing our clients with innovative products and outstanding services. We offer professional growth through international exposure, an energetic culture and excellent advancement opportunities.


Role: Production Support Analyst for the TORA Portfolio Management System (PMS). The team is responsible for ensuring the stability of business critical client and server-based application processes and their associated infrastructure.


  • Proactive & reactive real-time monitoring of processes, connections,  trade & positions flows
  • Investigate, triage, and troubleshoot production problems as they occur
  • Investigation of written and verbal inquiries via log file and process analysis , e.g. positions issues, flow breaks, booking issues
  • Managing incidents by working closely with development, product and business units, tracking the issues and following up post event
  • Escalating problems to core development and engineering groups in a clear and timely manner
  • Conduct daily proactive & reactive ready-for-business checks
  • Work as an integral part of a global team, standardizing documentation and knowledge sharing


  • Computer Science, MIS or Finance degree with proven technology skills/knowledge
  • A highly motivated, self starter who is happy working for demanding clients with excellent communication and interpersonal skills with a professional ownership of issues
  • Ability to work independently and handle complex tasks with little supervision
  • Strong technical, analytical and problem solving skills with the ability to clearly present technology to a non-technical audience
  • Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them
  • Ability to create succinct, grammatically correct client communications and discuss complex problems clearly over the phone
  • Good understanding of Unix/Linux commands
  • Understanding of relational databases and ability to form basic SQL queries and basic understanding of  relational database management systems
  • Basic understanding of  relational database management systems
  • Basic networking debugging skills
  • Scripting skills (e.g. java, perl, python, shell)


  • Prior experience working with international teams
  • Prior application support experience / trade floor exposure
  • Knowledge of Microsoft Excel
  • Experience with bug handling and/or QA
  • Understanding of Cryptocurrencies and Cryptocurrency derivative products and of Cryptotrading specific concepts is a plus
  • Understanding of Equity and Derivative products, how to price and their trading concepts is a plus


  • Fluent English, both written and verbal
  • Ability to rapidly listen, understand and communicate in English is essential to this role


To apply for this position, please send your resume to [email protected]

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