We wanted to reassure you that TORA has a very robust Business Continuity Plan (BCP) in place, as global concern about COVID-19 continues to grow and impact the market. We don’t anticipate any service impact or support issues nor performance degradation during these turbulent times, despite 400% MoM increased trading volumes. We are closely monitoring our systems and ensuring the interests and safety of our staff and clients are paramount.
All staff members are able to securely access the systems and tools necessary to perform their roles remotely and to continue offering our clients the highest level of service. We are monitoring the local situation in all of our eight office locations globally on a case-by-case basis, allowing employees the flexibility of working from home.
TORA is supporting client decisions to use TORA from a new/remote location, as part of your BCP processes, with the TORA team onhand to support this move/transition.
We have enhanced security for staff working remotely, including 2FA for all TORA systems on Windows, Mac, and Linux and we encourage all our clients to follow their firm’s best practice on setting this level of security on all devices.
For firms that aren’t set up for remote working or need an extra pair of hands, our Outsourced Trading team can help. We can set up access in a matter of days and our traders can execute on your behalf.
We at TORA are here for our clients throughout this turbulent market time, if there is anything you are unclear about, or would like to discuss please do call your relationship manager or our global support team today on [email protected].
We wish you all our very best for you and your families and hope that this situation is resolved quickly.
The TORA team.